ABOUT
WORK
BOOKED
Laying the (digital) bricks for landlords, tenants, and vendors
Laying the (digital) bricks for landlords, tenants, and vendors
Laying the (digital) bricks for landlords, tenants, and vendors
// My Savills: An online real estate platform
// My Savills: An online real estate platform
ROLE
UI/UX Consultant
@Savills
project
My Savills platform
Savills
Delivery & STATUS
Responsive website
Live [Alpha]
Tools of trade
The situation
The situation
The situation
When you want to buy, sell, rent or let a house through Savills, (almost) all end-to-end process is carried out by agents, offline; by phone calls or face-to-face meetings at a branch.
And that is not very 2022…
When you want to buy, sell, rent or let a house through Savills, (almost) all end-to-end process is carried out by agents, offline; by phone calls or face-to-face meetings at a branch.
And that is not very 2022…
When you want to buy, sell, rent or let a house through Savills, (almost) all end-to-end process is carried out by agents, offline; by phone calls or face-to-face meetings at a branch.
And that is not very 2022…
The brief?
The brief?
The brief?
We were tasked to create a digital platform, MySavills, where you can manage and track this process without needing to get in touch with your agent in every step.
A platform where you can:
Set your availability
Sign, upload, manage important documents
See your financial overview (landlords)
Track the whole process
…and more
Oh yeah, we had to design a minimum viable product in 3 months… 😅
We were tasked to create a digital platform, MySavills, where you can manage and track this process without needing to get in touch with your agent in every step.
A platform where you can:
Set your availability
Sign, upload, manage important documents
See your financial overview (landlords)
Track the whole process
…and more
Oh yeah, we had to design a minimum viable product in 3 months… 😅
We were tasked to create a digital platform, MySavills, where you can manage and track this process without needing to get in touch with your agent in every step.
A platform where you can:
Set your availability
Sign, upload, manage important documents
See your financial overview (landlords)
Track the whole process
…and more
Oh yeah, we had to design a minimum viable product in 3 months… 😅
The process
The process
The process
We ran requirement gathering and sketching workshops with major stakeholders to better understand the end-to-end house buying/renting/letting/selling experience.
We ran requirement gathering and sketching workshops with major stakeholders to better understand the end-to-end house buying/renting/letting/selling experience.
We ran requirement gathering and sketching workshops with major stakeholders to better understand the end-to-end house buying/renting/letting/selling experience.
AML?
Anti money
laundering
AML?
Anti money
laundering
WHAT IF
IT'S LIVE
TENANCY?
WHAT IF
IT'S LIVE
TENANCY?
Availability
settings?
Availability
settings?
The solution
The solution
The solution
Based on our research, it was clear to me that the whole property management process is basically task management. There are things you have to do, simple as that: whether it's uploading a document, signing a contract, paying for a service. You get the idea…
So that's what I went for: a task manager style platform.
Based on our research, it was clear to me that the whole property management process is basically task management. There are things you have to do, simple as that: whether it's uploading a document, signing a contract, paying for a service. You get the idea…
So that's what I went for: a task manager style platform.
Based on our research, it was clear to me that the whole property management process is basically task management. There are things you have to do, simple as that: whether it's uploading a document, signing a contract, paying for a service. You get the idea…
So that's what I went for: a task manager style platform.
Design sprints
Design sprints
Design sprints
Given the time constraints, I had to jump straight to high-fidelity designs
Given the time constraints, I had to jump straight to high-fidelity designs
Given the time constraints, I had to jump straight to high-fidelity designs
Click on the icons to view the corresponding prototypes. You may switch between different journeys via the sidebar on Figma
User testing
User testing
User testing
We tested the Vendor journey, Applicant journey, and the Landlord journey with 12 users (from 3 different user types) in 2 days.
We tested the Vendor journey, Applicant journey, and the Landlord journey with 12 users (from 3 different user types) in 2 days.
We tested the Vendor journey, Applicant journey, and the Landlord journey with 12 users (from 3 different user types) in 2 days.
Findings and design iterations
Findings and design iterations
Findings and design iterations
// VENDORS 🤩
The most satisfied user group of all
They loved the document handling and ease of the whole selling process
Availability settings feature was also appreciated by the majority
The most satisfied user group of all
They loved the document handling and ease of the whole selling process
Availability settings feature was also appreciated by the majority
The most satisfied user group of all
They loved the document handling and ease of the whole selling process
Availability settings feature was also appreciated by the majority
// LANDLORDS 😍
They loved the financial overview
Senior landlords still prefer to store their documents in folders at home
A user who has multiple properties said they need this now, like, right now!
They loved the financial overview
Senior landlords still prefer to store their documents in folders at home
A user who has multiple properties said they need this now, like, right now!
They loved the financial overview
Senior landlords still prefer to store their documents in folders at home
A user who has multiple properties said they need this now, like, right now!
// APPLICANTS 🤔
They liked the property rating feature
But when it comes to property search, they'd prefer sites like rightmove or zoopla to widen their search.
They're less likely to use the platform.
They liked the property rating feature
But when it comes to property search, they'd prefer sites like rightmove or zoopla to widen their search.
They're less likely to use the platform.
They liked the property rating feature
But when it comes to property search, they'd prefer sites like rightmove or zoopla to widen their search.
They're less likely to use the platform.
What's
What's
What's
my
my
my
favourite
favourite
favourite
bit?
bit?
bit?
The availability settings. Not just because I came up with this piece, but also how well it was received by the users and how simple and clearly it does what it's supposed to do : )
It's basically a sentence creator, where you click on words to form a statement.
The availability settings. Not just because I came up with this piece, but also how well it was received by the users and how simple and clearly it does what it's supposed to do : )
It's basically a sentence creator, where you click on words to form a statement.
The availability settings. Not just because I came up with this piece, but also how well it was received by the users and how simple and clearly it does what it's supposed to do : )
It's basically a sentence creator, where you click on words to form a statement.
I worked with Direnç during the design phase of a new Savills project in 2021. Direnç was a dream to work with – his ideas were excellent and original, and his designs were clean and professionally delivered. He worked tremendously quickly, to tight deadlines, and somehow always seemed relaxed! I would not hesitate to work with Direnç again – he’d be an asset to any team.
I worked with Direnç during the design phase of a new Savills project in 2021. Direnç was a dream to work with – his ideas were excellent and original, and his designs were clean and professionally delivered. He worked tremendously quickly, to tight deadlines, and somehow always seemed relaxed! I would not hesitate to work with Direnç again – he’d be an asset to any team.
I worked with Direnç during the design phase of a new Savills project in 2021. Direnç was a dream to work with – his ideas were excellent and original, and his designs were clean and professionally delivered. He worked tremendously quickly, to tight deadlines, and somehow always seemed relaxed! I would not hesitate to work with Direnç again – he’d be an asset to any team.
Elizabeth Histed
Elizabeth Histed
Sr. Business Analyst at Savills
Sr. Business Analyst at Savills
An update
An update
An update
This was a project I worked on during my time at Inviqa as a Sr. Experience Designer, in 2021. In September 2022 I was contacted by Savills and hired for the Alpha release as a freelance UI/UX consultant. The platform is currently (as of Nov. 2022) in development for the Alpha release.
This was a project I worked on during my time at Inviqa as a Sr. Experience Designer, in 2021. In September 2022 I was contacted by Savills and hired for the Alpha release as a freelance UI/UX consultant. The platform is currently (as of Nov. 2022) in development for the Alpha release.
This was a project I worked on during my time at Inviqa as a Sr. Experience Designer, in 2021. In September 2022 I was contacted by Savills and hired for the Alpha release as a freelance UI/UX consultant. The platform is currently (as of Nov. 2022) in development for the Alpha release.
// OTHER CASE STUDIES
01/
Ecosystem Discovery
NatWest
01/
Ecosystem Discovery
NatWest
02/
Service alterations page
c2c
02/
Service alterations page
c2c
03/
Access to experts
NatWest
03/
Access to experts
NatWest
